Shipping policy
At Jaeigh Gallagher Records, LLC, we’re dedicated to delivering your favorite merchandise and products safely, efficiently, and with care. This policy explains how we handle shipping, payments, and returns for all orders made through our official website and affiliated storefronts.
1. Shipping
To deliver your favorite products, we partner only with reliable shipping companies. We entrust them with your orders and remain on your side if any issues arise.
- Orders are typically processed within 3–7 business days unless stated otherwise.
- You will receive a confirmation email once your order is shipped, including tracking information if available.
- Delivery times may vary depending on your location and carrier availability.
- Please ensure that your shipping information is accurate; JGR is not responsible for lost or delayed shipments due to incorrect addresses.
2. Payments
We accept secure online payments through trusted third-party processors such as PayPal, Stripe, or Square.
- All payments must be completed before an order is processed.
- Your payment information is encrypted and handled securely by our payment partners.
- JGR does not store or have access to your full payment details.
- Prices listed on our site are in USD, unless otherwise noted.
3. Returns & Exchanges
We will be happy to assist with eligible returns or exchanges.
- To request a return or replacement, please contact us at jaeighgallagherrecords@mail.com
- within 7 days of receiving your order.
- We will provide detailed return instructions and the appropriate return shipping address.
- Returned items must be in unused, original condition.
- Certain items (digital downloads, limited-edition merch, or fundraising items) may be non-refundable unless defective or damaged.
4. Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us immediately with your order number and photos of the issue. We will investigate and make it right through a replacement or refund, depending on availability.
5. Pre-Orders & Fundraising Items
Some items, especially related to Supernova or fundraising campaigns, may be available for pre-order. Please note:
- Pre-order timelines will be clearly stated at checkout.
- Funds raised from merchandise or campaign items go directly toward supporting Supernova’s production, artist development, and creative initiatives.
- Refunds on pre-orders are only available if the project is canceled.
6. Contact Us
For any shipping, payment, or return inquiries, please reach out to:
📧 contact@jaeighgallagherrecords.com